Welcome to NovaOrient. These Terms of Service outline the rules and conditions for using our website, purchasing our products, and interacting with our services. By accessing or purchasing from novaorient.store, you agree to be bound by these terms and conditions.

Our goal is to provide carefully crafted handmade jewelry and accessories with reliable service, clear communication, and a smooth shopping experience. Please read these terms carefully before placing an order.

1. General Information

The website novaorient.store is operated by NovaOrient. Throughout the site, the terms “we”, “us”, and “our” refer to NovaOrient.

By visiting our website or purchasing products from us, you agree that you have read, understood, and accepted these Terms of Service. These terms apply to all visitors, customers, and users of our website.

We reserve the right to update, modify, or replace any part of these terms at any time. Any changes will become effective immediately after being posted on this page.

2. Products and Product Information

NovaOrient specializes in handmade jewelry and accessories designed with unique artistic details, including sterling silver bracelets, rings, necklaces, pendants, and lifestyle accessories.

We make every effort to display product images, colors, materials, and details accurately. However, slight variations may occur due to lighting conditions, screen settings, handmade production processes, and natural material characteristics.

• Handcrafted items may have small differences in texture, finishing, or appearance.
• Silver surfaces may naturally develop unique characteristics over time.
• Product measurements may have minor variations due to manual craftsmanship.

These natural differences are part of the uniqueness and authenticity of handmade products.

3. Orders and Payment

When placing an order through our website, you agree to provide accurate, complete, and current information. Incorrect customer information may affect order processing and delivery.

All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order due to reasons including product availability, pricing errors, suspected fraudulent activity, or incorrect information.

Payments must be completed through the available payment methods provided during checkout. Your order will only be processed after successful payment confirmation.

4. Pricing and Promotions

All prices displayed on novaorient.store are listed in the applicable currency shown on the website. We reserve the right to change prices, promotions, discounts, or product availability without prior notice.

Promotional offers may have specific conditions, expiration dates, or usage limitations. Discount codes cannot be combined unless otherwise stated.

5. Intellectual Property

All website content, including product images, photographs, designs, logos, text, graphics, and brand materials, belongs to NovaOrient or is used with permission.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written authorization.

6. User Responsibilities

By using our website, you agree not to:

• Use the website for unlawful purposes.
• Attempt to interfere with website security or functionality.
• Provide false personal or payment information.
• Copy or misuse our product designs or content.

7. Jewelry Care Responsibility

To maintain the appearance and quality of your jewelry, proper care is recommended.

• Avoid direct contact with chemicals, perfumes, and harsh cleaning products.
• Remove jewelry before swimming, bathing, or intense physical activities.
• Store jewelry in a dry place when not in use.
• Clean silver pieces gently with a soft polishing cloth.

8. Limitation of Liability

NovaOrient is not responsible for damages resulting from improper use, incorrect care, unauthorized modifications, or circumstances beyond our reasonable control.

We are committed to providing high-quality products and customer support, but we cannot guarantee uninterrupted access to our website or services at all times.

9. Third-Party Services

Our website may include links or integrations from third-party services, including payment providers and shipping partners. These services operate under their own policies and terms.

NovaOrient is not responsible for the content, availability, or practices of third-party services.

10. Contact Information

Thank you for choosing NovaOrient. We appreciate your support and look forward to providing unique handmade jewelry with thoughtful craftsmanship and reliable service.