Contact Us
We are always happy to hear from you. Whether you have questions about products, orders, shipping, or customer support, the NovaOrient team is here to help.
Get In Touch
Our team is available to assist with product questions, order updates, and service requests.
sales@novaorient.store
novaorient.store
We usually respond within 1-2 business days.
Please include your order number when contacting us about an existing purchase.
Send Us A Message
Complete the form below and our customer service team will reply as soon as possible.
How We Can Help
Product Information
Need details about materials, sizes, designs, or availability? Our team can provide product assistance before purchase.
Order Assistance
Questions about your order, shipping progress, or delivery information? Contact us with your order number.
After-Sales Support
We are committed to helping customers with product concerns, returns, and service requests.
Frequently Asked Questions
Most inquiries are answered within 1-2 business days.
Please contact us as soon as possible. Changes may depend on whether your order has entered processing.
Yes. Please send your requirements and our team will provide available options.
Please include your order number, email address, and a detailed description of your request.
NovaOrient
Thank you for choosing NovaOrient. We appreciate your support and look forward to providing quality handmade jewelry and thoughtful customer service.