FAQ
Frequently Asked Questions
Find answers to common questions about NovaOrient products, orders, shipping, jewelry care, and customer support.
Our goal is to make your shopping experience simple, transparent, and enjoyable. If you cannot find the information you need, our support team is always ready to assist.
Orders & Products
How can I place an order?
Simply select your favorite item, choose available options, add the product to your cart, and complete checkout. You will receive an order confirmation after successful payment.
Can I change my order after placing it?
If you need to update your order information, please contact us as soon as possible. Changes depend on whether your order has already entered processing or shipment preparation.
Are NovaOrient products handmade?
Yes. Many of our jewelry pieces are carefully crafted with detailed finishing and artisan techniques. Small variations may naturally occur, making each piece unique.
What materials are used for your jewelry?
Our collections include premium materials such as 925 sterling silver and carefully selected decorative elements. Material details are listed on each product page.
Shipping & Delivery
How long does shipping take?
Delivery times vary depending on destination. Processing time and estimated shipping information can be found in our Shipping Policy.
Will I receive tracking information?
Yes. Once your order has been shipped, tracking details will be sent to the email address provided during checkout.
Why is my tracking information not updating?
New tracking numbers may require 24-72 hours to update. International shipments may also experience temporary delays during carrier transfers or customs procedures.
Jewelry Care
How should I care for sterling silver jewelry?
Keep your jewelry dry, avoid harsh chemicals, and gently clean silver pieces with a soft polishing cloth to maintain their appearance.
Can I wear jewelry while showering or swimming?
We recommend removing jewelry before swimming, bathing, or exercising to help preserve the finish and quality.
Why does silver change color over time?
Silver may naturally develop surface changes due to air exposure, humidity, and personal wearing habits. Regular cleaning can help restore shine.
Returns & Refunds
Can I return my order?
Returns may be available depending on product condition and eligibility. Please review our Return & Refund Policy or contact our support team.
Are customized items returnable?
Personalized or specially prepared products may have different return conditions. Please contact us if you have questions before ordering.
How long does a refund take?
Once approved, refunds are processed back to the original payment method. Processing time depends on your payment provider.
Need More Help?
Order Support
Need help with an existing order? Please provide your order number when contacting us.
Product Questions
Our team can help with product details, materials, sizing, and availability.
Customer Service
We are happy to assist with any questions before or after your purchase.
Contact NovaOrient
Email: sales@novaorient.store
Website: novaorient.store
We usually respond within 1-2 business days.