Return & Refund Policy

At NovaOrient, we want every customer to enjoy their handmade jewelry experience. If you are not completely satisfied with your purchase, this policy explains our return, exchange, and refund process.

Our Commitment

Every NovaOrient product is carefully inspected before shipment to ensure quality and craftsmanship. We take pride in creating unique handmade jewelry and accessories designed for long-lasting enjoyment.

If there is an issue with your order, please contact our customer support team. We will review your request and work with you to find the best possible solution.

01

Contact Us

Send us your order number and details about your request within the eligible return period.

02

Review Request

Our team will review the product condition and provide return instructions when applicable.

03

Receive Resolution

Once approved, we will process your replacement, exchange, or refund according to the situation.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • Items must be unused and in original condition.
  • Products must include original packaging when possible.
  • Return requests must be submitted within the applicable return period.
  • Proof of purchase is required.
NovaOrient jewelry

Non-Returnable Items

Certain products cannot be returned due to their nature, hygiene requirements, or customization.

  • Customized or personalized products.
  • Items that have been worn, damaged, or altered after delivery.
  • Products returned without prior communication.
  • Items missing original packaging or components.
Handcrafted accessories

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible.

Please provide:

  • Order number.
  • Description of the issue.
  • Clear photos showing the problem.

Our team will review the information and provide an appropriate solution.

Refund Process

Once your return request has been approved and the returned item has been received or verified, we will process the refund.

  • Refunds are issued to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Shipping fees are generally non-refundable unless the issue was caused by our error.

Important Information

Please contact NovaOrient before sending any return package. Unauthorized returns may not be accepted.

Customers are responsible for ensuring returned packages are safely shipped. We recommend using a trackable shipping method for returns.

Exchange Policy

If you would like to exchange an item, please contact us with your order details. Exchange availability depends on product availability and item condition.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible. Orders that have already entered production or shipping preparation may not be eligible for cancellation.

Frequently Asked Questions

How long do I have to request a return?

Please contact us within the applicable return period after receiving your order.

Can I return personalized jewelry?

Personalized or specially prepared items are generally not eligible for return unless there is a quality issue.

How long does a refund take?

After approval, refunds usually require additional processing time from your payment provider.

Contact Us

For return or refund questions, please contact our customer support team:

NovaOrient
Website: novaorient.store
Email: sales@novaorient.store