At NovaOrient, we are committed to providing a smooth and reliable shipping experience for every customer. We carefully prepare each order before shipment and work with trusted shipping partners to deliver your handmade jewelry and accessories safely.

This Shipping Policy explains our processing times, delivery options, tracking information, and important details regarding international orders.

1. Order Processing Time

All orders are carefully reviewed and prepared before shipment. Processing time refers to the time required to prepare your order, including quality inspection, packaging, and order confirmation.

• Standard processing time: 3-7 business days.
• Handmade or specially prepared items may require additional processing time.
• Orders are processed Monday through Friday, excluding weekends and major holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Methods & Delivery Time

We offer international shipping options to provide customers around the world with access to NovaOrient handmade jewelry collections.

Estimated Delivery Times

• United States: approximately 7-15 business days after shipment.
• Canada, United Kingdom, Australia, and Europe: approximately 10-20 business days after shipment.
• Other international destinations: approximately 15-30 business days depending on location and local postal conditions.

Delivery times are estimates only and may vary due to customs processing, weather conditions, carrier delays, or other circumstances outside our control.

3. Shipping Confirmation & Tracking

After your order has been shipped, a confirmation email will be sent to the email address provided during checkout.

If tracking information is available, it will be included in the shipping confirmation email. Please allow some time for tracking information to become active after shipment.

• Tracking updates may take 24-72 hours to appear.
• Customers are responsible for providing accurate shipping information.
• NovaOrient is not responsible for delays caused by incorrect addresses.

4. International Shipping

NovaOrient welcomes customers worldwide. International orders may be subject to local customs procedures, import regulations, or additional fees depending on the destination country.

Customers are responsible for understanding their country's import policies and any applicable duties or taxes that may be charged by local authorities.

Customs processing times vary by country and are outside of NovaOrient's control.

5. Address Information

Please carefully check your shipping address before completing your purchase. We begin processing orders shortly after confirmation, and changes may not always be possible once preparation has started.

• Please provide a complete and accurate delivery address.
• Include apartment numbers, unit numbers, or other necessary details.
• Contact us as soon as possible if you notice incorrect information.

6. Lost, Damaged, or Delayed Packages

We carefully package every order to help protect your jewelry during transportation. However, unexpected shipping issues may occasionally occur.

If your package arrives damaged or appears to be lost, please contact us with your order number and relevant details. We will assist you in reviewing the situation and providing appropriate support.

7. Order Changes & Cancellation

If you need to modify or cancel your order, please contact us as soon as possible after purchase.

• Cancellation requests must be submitted before the order enters the shipping process.
• Once an order has been shipped, changes or cancellations may no longer be possible.
• Custom or specially prepared items may have different cancellation conditions.

8. Packaging

Each NovaOrient product is carefully inspected and packaged before shipment. Our packaging is designed to help protect handmade jewelry during transportation while providing a pleasant unboxing experience.

We take care to ensure your order arrives safely and ready to enjoy or gift.

9. Contact Us

Thank you for choosing NovaOrient. We appreciate your trust and are committed to delivering handcrafted jewelry with reliable service from our studio to your doorstep.